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Development of Human Resources
What does the 'iceberg model' of competencies reveal about the visibility of different competency layers?
Knowledge and skills are visible above the waterline, while traits, motives, and self-image lie below the surface and are much harder to develop through training.
At how many levels is Training Needs Analysis (TNA) typically conducted in banks?
Three levels: organisational, task (job), and individual
Which components of competency are considered 'above the waterline' in the iceberg model?
Knowledge and skills are the visible, above-the-waterline components that can be more readily developed through conventional training interventions.
What does the organisational level of TNA primarily identify?
Strategic skill gaps aligned with the bank's business goals and future direction
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