Shipping & Delivery Policy

iibf.store sells two kinds of products: digital goods (courses, classes, tests, PDFs and coins), which are delivered to your account instantly, and printed books, which we post to your address anywhere in India. This policy explains how each is delivered and what to do if something goes wrong.

1. Digital Products

Courses, classes, mock tests, PDFs and coins are delivered instantly. No courier, postal or in-person delivery is involved. Within seconds of Razorpay confirming your payment:

• Coins are credited to your in-app wallet at https://iibf.store/me/coins.
• Unlocked resources (tests, PDFs, classes, one-liners) become available on the relevant chapter / class page.
• Your invoice is available under My invoices.

If your purchase is not unlocked within 24 hours of payment, write to aashishjain.se@gmail.com with the Razorpay payment ID (starts with pay_). We will reconcile and either unlock the purchase or refund it in line with our Refund Policy.

2. Printed Books — Where We Deliver

We deliver printed books to addresses in India only. Your pincode is checked against the India Post pincode directory when you enter it in the cart; if it is not recognised, please double-check it or contact us before ordering.

3. Delivery Charges

• The delivery charge depends on your pincode (local, within Punjab, metro city, rest of India, or North-East / Jammu & Kashmir / Ladakh / island territories) and the total weight of the books in your order.
• The exact charge is shown in your cart and at checkout before you pay. You will never be charged more than the amount shown at checkout.
• Where a free-delivery threshold is running, the cart shows how much more you need to add to qualify.
• Cash on delivery is not available. All orders are prepaid securely through Razorpay.

4. Dispatch and Delivery Time

• Orders are packed and dispatched within 2 working days of payment (Monday–Saturday, excluding public holidays).
• We ship through India Post (Speed Post / Registered Post) or DTDC, whichever serves your pincode best.
• The estimated delivery time for your pincode is shown at checkout. Typically it is 3–6 working days after dispatch for most of India, and up to 12 working days for the North-East, Jammu & Kashmir, Ladakh and island territories.
• These are estimates. Delays caused by the courier, weather, strikes, elections or other events outside our control can occur, and we will help you track the parcel if they do.

5. Tracking Your Order

As soon as your books are dispatched you will receive the courier name and tracking number by app notification and WhatsApp. It is also shown on your order page under My orders. You can track the parcel on the India Post or DTDC website using that number.

6. Your Delivery Address

• Please enter a complete address with house number, street, area, landmark and a mobile number the courier can reach.
• To change the address, contact us before the order is dispatched. Once a parcel is with the courier, the address cannot be changed.
• If a parcel is returned to us because the address was incomplete or incorrect, or nobody was available to receive it after the courier's attempts, we can re-send it once you pay the delivery charge again. Alternatively, we will refund the price of the books, less the original and return delivery charges.

7. Damaged, Wrong or Missing Books

• If a book arrives damaged, or you receive the wrong book or fewer books than ordered, write to us within 48 hours of delivery with your order number (starts with BK-) and photos of the parcel and books. An unboxing video helps us resolve it fastest.
• Once verified, we will send a replacement at no extra cost or refund the affected books, at your choice.
• If your parcel has not arrived within 15 working days of dispatch, contact us. We will trace it with the courier, and if it is confirmed lost we will re-send the books or refund your order in full.

8. Cancellations and Refunds for Books

• You can cancel a book order for a full refund, including delivery, any time before it is dispatched.
• Once dispatched, an order cannot be cancelled. Books in good condition are not taken back except in the cases listed in sections 6 and 7.
• Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days. See our Refund Policy for details.

9. Pricing and Invoices

All prices are in Indian Rupees and include any GST that applies. A bill of supply / invoice for your book order is available to download from your order page once payment is confirmed.

10. Contact

For any delivery-related query, write to aashishjain.se@gmail.com or call +91 8360944207. Please mention your order number (BK-…) or Razorpay payment ID so we can help quickly.