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B Conflict Management and negotiation
What is conflict in the context of organizational behavior?
Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something the first party cares about. It is a natural outcome of differences in values, goals, and perceptions among individuals or groups.
What is the avoiding style of conflict resolution and when is it typically used?
Withdrawing from conflict when issue is trivial or timing is poor.
What are the three views of conflict in management theory?
The three views are the Traditional view (conflict is harmful and must be avoided), the Human Relations view (conflict is natural and inevitable), and the Interactionist view (some conflict is necessary and beneficial for optimal group performance).
What is the win-win outcome in conflict negotiation?
Both parties achieve their core interests and goals satisfactorily.
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