📝 One-liners · 79 cards
Leading in a VUCA / BANI Scenario - New Approaches in Crisis Management
Structure — Incident / Crisis?
Incident: Has structure — produced by identifiable, assessable risks; Crisis: Ill-structured, unpredictable
Response — Incident / Crisis?
Incident: Pre-prepared response in BCP works; Crisis: Genuinely creative response required; pre-prepared plans may be counter-productive
Scale — Incident / Crisis?
Incident: Contained; Crisis: Escalates beyond contingency-plan limits
Example (banking) — Incident / Crisis?
Incident: ATM cash-out, branch power failure; Crisis: Pan-India UPI outage, cyber heist, run on bank
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