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ORGANISATIONAL BEHAVIOUR
What is Organisational Behaviour (OB) and why is it important in banking?
OB is the study of how individuals and groups act within organisations. In banking, it helps managers understand employee motivation, team dynamics, and customer-facing behaviour to improve performance and service quality.
What is the 'Johari Window' model and how is it used in OB?
A self-awareness tool with four panes: open, blind, hidden, unknown.
Which three levels of analysis does Organisational Behaviour primarily operate at?
OB operates at the individual, group, and organisational (system) levels. Each level examines different factors — from personal attitudes and perception, to team cohesion, to overall culture and structure.
What is 'Span of Control' in organisational structure?
The number of subordinates a manager can effectively supervise.
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