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ORGANISATIONAL CULTURE AND CREATIVITY
What is organisational culture in the context of banking institutions?
Organisational culture refers to the shared values, beliefs, norms, and assumptions that govern how employees behave and interact within a bank or financial institution. It shapes the work environment, decision-making processes, and overall institutional identity.
What is the concept of 'values congruence' in organisational culture?
Alignment between individual values and organisational values.
How does Edgar Schein's model define the three levels of organisational culture?
Edgar Schein's model identifies three levels: artifacts (visible structures and processes), espoused values (stated strategies and goals), and underlying assumptions (unconscious beliefs that drive behaviour). In banking, this translates from dress codes and branding to deeply held beliefs about risk and customer service.
What is 'tacit knowledge' and how does it contribute to organisational culture?
Unspoken, experience-based knowledge shared informally among employees.
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