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17 A Customer Service Guidelines
What is the primary objective of the Banking Codes and Standards Board of India (BCSBI)?
BCSBI is an independent watchdog set up to ensure that banks adhere to fair banking practices and deliver what they promise to individual customers through voluntary codes.
What is the full form of BCSBI?
Banking Codes and Standards Board of India
What does the Code of Bank's Commitment to Customers (CBCC) cover?
CBCC is a voluntary code that sets minimum standards of banking practices for banks to follow while dealing with individual customers, covering areas like transparency, fair treatment, and grievance redressal.
What is the maximum monetary ceiling for complaints under the Banking Ombudsman Scheme 2021?
Rupees 50 lakh for most banking complaints
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