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17 A PPB Customer Service Guidelines
What is the primary objective of customer service guidelines issued by RBI for banks?
The primary objective is to ensure fair, transparent, and efficient service delivery to customers, protecting their rights and building trust in the banking system.
What is the maximum time limit for banks to respond to complaints received through the RBI portal?
Banks must respond within 30 days of receipt.
Which RBI committee laid the foundation for comprehensive customer service guidelines in Indian banking?
The Goiporia Committee (1991) and subsequently the Tarapore Committee made landmark recommendations on customer service that shaped RBI's guidelines for banks.
What is the purpose of the 'Code of Bank's Commitment to Customers' issued by BCSBI?
It sets minimum standards for fair and transparent customer service.
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