📝 One-liners · 35 cards
Customer Service Guidelines
1 — Body / Purpose?
Body: Customer Service Committee of the Board (CSCB); Purpose: Top-most policy and oversight
2 — Body / Purpose?
Body: Standing Committee on Customer Service; Purpose: Day-to-day bridge between departments & Board
3 — Body / Purpose?
Body: Branch-Level Customer Service Committee; Purpose: Formal customer-bank dialogue at branch
4 — Body / Purpose?
Body: Nodal Department / Official; Purpose: Single point of contact for customers, Ombudsman, RBI
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