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Grievance Redressal & RBI Integrated Ombudsman Scheme 2021
What is "deficiency in service"?
means a shortcoming, or an inadequacy in any financial service, which the RE is required to provide statutorily or otherwise — and which may or may not result in financial loss to the customer.
1?
Complaint not on grounds defined under the scheme
2?
Compensation sought is for indirect / consequential loss only (other than the up-to-₹1 lakh "mental agony" component)
3?
Complaint pertains to a dispute already settled or pending before any court, tribunal, arbitrator or forum
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