📝 One-liners · 66 cards
CUSTOMER SERVICE GUIDELINES
What is the primary objective of customer service guidelines issued by RBI for banks?
The primary objective is to ensure fair, transparent, and prompt service to bank customers, protecting their interests and building public trust in the banking system.
What is the full form of BCSBI in the context of Indian banking customer service?
Banking Codes and Standards Board of India
Which RBI committee laid the foundation for comprehensive customer service reforms in Indian banking?
The Goiporia Committee (1990) and later the Tarapore Committee provided key recommendations that formed the foundation for customer service reforms in Indian banks.
Under which RBI circular are banks required to maintain a 'Complaint Register' at every branch?
RBI Customer Service guidelines mandate branch-level complaint registers
🔒
Unlock 66 revision one-liners
Interactive flashcard deck — flip every card to drill questions and answers, mark the ones you got wrong, and revise smarter for CUSTOMER SERVICE GUIDELINES.
🪙
Unlock cost
300 coins
30-day access · re-unlocks free for 30 days