📝 One-liners · 65 cards
ETHICAL DIMENSIONS EMPLOYEES
What is the primary ethical obligation of a bank employee towards customers?
A bank employee must act in the best interest of the customer, ensuring fair treatment, transparency, and confidentiality of customer information at all times.
What is the ethical responsibility of a bank employee when a customer complains about unauthorized transactions?
Immediately escalate, investigate, and resolve the complaint promptly.
Which RBI guideline emphasizes the fair treatment of customers by bank employees?
RBI's Customer Service guidelines and the Charter of Customer Rights mandate that bank staff treat customers fairly, honestly, and without discrimination.
What does 'professional secrecy' require of bank employees regarding customer accounts?
Keep all customer financial information strictly confidential always.
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