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Delivery Channels in Retail Banking
What is the primary purpose of delivery channels in retail banking?
Delivery channels enable banks to deliver financial products and services to customers efficiently without requiring them to visit a branch every time.
Which intermediary is appointed by banks to carry out actual banking transactions in areas where branch setup is not feasible?
Business Correspondent (BC)
Which delivery channel allows customers to conduct banking transactions 24/7 without visiting a branch?
ATMs (Automated Teller Machines) allow customers to withdraw cash, check balances, and perform other transactions round the clock without visiting a branch.
What is the key distinction between a Business Facilitator (BF) and a Business Correspondent (BC)?
A BF can only refer, pursue proposals and facilitate — but cannot personally execute transactions; a BC actually carries out transactions as the bank's agent
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