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DELIVERY CHANNEL'S PART 2 & DELIVERY MODELS
What is the primary purpose of an Automated Teller Machine (ATM) as a delivery channel in retail banking?
An ATM enables customers to perform basic banking transactions such as cash withdrawal, balance enquiry, and mini-statement without visiting a branch, providing 24x7 self-service access.
What is a Doorstep Banking Service and who is eligible for it?
Service delivering banking at home; senior citizens and differently-abled eligible.
What is the difference between an on-site ATM and an off-site ATM?
An on-site ATM is located within or adjacent to a bank branch premises, while an off-site ATM is installed at a separate location such as a shopping mall, railway station, or airport away from the branch.
What is a Tab Banking model used by banks for customer acquisition?
Tablet-based banking enabling account opening and KYC at customer location.
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