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Delivery Channels In Retail Banking
What is a delivery channel in retail banking?
A delivery channel is any medium or platform through which a bank provides its products and services to customers, such as branches, ATMs, internet banking, and mobile banking.
What is a self-service banking terminal (SST) used for?
Automated transactions like passbook printing and cash deposit.
Which delivery channel allows customers to conduct banking transactions 24x7 without visiting a branch?
ATMs (Automated Teller Machines) allow customers to withdraw cash, check balances, and perform basic transactions round the clock without visiting a branch.
What is the role of NACH in digital banking delivery?
Automates bulk credit/debit for recurring payments and mandates.
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