ORGANISING & STAFFING

Organising establishes a formal structure of roles, responsibilities, and authority relationships to coordinate resources efficiently toward achieving the bank's objectives.

Formal is structured by management; informal emerges naturally among employees.

Unity of command means each employee should receive orders and be accountable to only one superior, preventing confusion and conflicting instructions in bank operations.

Right granted to specialists to direct others outside their department.

Span of control refers to the number of subordinates a manager can effectively supervise; a narrow span leads to tall hierarchies while a wide span results in flat structures with fewer management levels.

Documents duties, authority levels, and procedures for all positions.

Line functions are directly involved in core banking activities such as lending and deposit mobilisation, while staff functions like HR, legal, and compliance provide advisory and support services to line departments.

Obligation to answer for the discharge of assigned duties.