CONSUMER PROTECTION ACT 2019
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Banking Regulations and Business Laws — CAIIB.
One-liners from this chapter
Free sample — 8 of 65 rapid-fire Q&A cards.
What is the primary objective of the Consumer Protection Act 2019?
The Act aims to provide timely and effective administration and settlement of consumer disputes, replacing the Consumer Protection Act 1986 with stronger provisions and wider coverage.
In which year was the Consumer Protection Act 2019 enacted to replace the 1986 Act?
It was enacted in 2019, replacing the 1986 Act.
Which new concept was introduced in the Consumer Protection Act 2019 that was absent in the 1986 Act?
The 2019 Act introduced the concept of 'e-commerce' and 'electronic service provider' within the definition of consumer transactions, bringing online purchases and digital services under its ambit.
Which authority under the Consumer Protection Act 2019 can investigate violations of consumer rights?
Central Consumer Protection Authority (CCPA) investigates violations.
What is the pecuniary jurisdiction of the District Consumer Disputes Redressal Commission under the 2019 Act?
The District Commission handles complaints where the value of goods or services and compensation claimed does not exceed Rs. 1 crore.
What is the time limit for disposing of a complaint at the District Commission level?
Within three months if no testing required, five months otherwise.
What is the pecuniary jurisdiction of the State Consumer Disputes Redressal Commission under the 2019 Act?
The State Commission handles complaints where the value of goods or services and compensation claimed exceeds Rs. 1 crore but does not exceed Rs. 10 crore.
Which new forum was established at the national level under the Consumer Protection Act 2019?
National Consumer Disputes Redressal Commission (NCDRC) at national level.
Video classes for this chapter
More chapters in Module C - Important Acts / Laws & Legal Aspects of Banking Operations - Part B
Master the full BRBL syllabus
Every chapter of Banking Regulations and Business Laws — videos, tests, notes and one-liner decks in one place.