Grievance redressal and RBI intergrated Ombudsman scheme 2021
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What is the full name of the scheme launched by RBI in November 2021 to address customer complaints against regulated entities?
The Reserve Bank Integrated Ombudsman Scheme 2021 (RB-IOS 2021), which integrates three earlier ombudsman schemes into a single unified framework.
What is the minimum period a bank must have been in operation before appointing an Internal Ombudsman?
At least three years of banking operations.
Which three earlier ombudsman schemes were merged into the RB-IOS 2021?
The Banking Ombudsman Scheme 2006, the Ombudsman Scheme for Non-Banking Financial Companies 2018, and the Ombudsman Scheme for Digital Transactions 2019 were merged.
Under RB-IOS 2021, what is the maximum compensation that can be awarded for mental agony and harassment?
Up to one lakh rupees for mental agony.
Under RB-IOS 2021, what does 'One Nation One Ombudsman' concept mean?
It means a customer can file a complaint against any RBI-regulated entity at a single centralised portal regardless of the entity type or the customer's location.
What is the name of the centralized contact centre launched under RB-IOS 2021 for complaint registration?
Contact Centre at 14448 (toll-free helpline).
What is the centralised complaint filing portal under RB-IOS 2021?
Complaints are filed at www.cms.rbi.org.in (Complaint Management System) or through the dedicated toll-free number 14448.
What does 'deficiency in service' mean under the RBI Ombudsman scheme?
Shortcoming or inadequacy in quality, nature, and manner of service.
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