DELIVERY CHANNEL IN RETAIL BANKING
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Retail Banking and Wealth Management — JAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is a delivery channel in the context of retail banking?
A delivery channel is any medium or platform through which a bank delivers its products and services to customers, such as branches, ATMs, internet banking, mobile banking, and call centres.
What is the primary advantage of digital delivery channels over physical branches?
24/7 availability, lower cost, and wider geographic reach.
Which delivery channel is considered the traditional backbone of retail banking in India?
The branch network is considered the traditional backbone of retail banking, providing face-to-face interaction and a full range of banking services to customers.
What is SMS banking and which customer segment primarily benefits from it?
Banking via text messages, especially low-data or feature-phone users.
What does ATM stand for and what is its primary function in retail banking?
ATM stands for Automated Teller Machine; its primary function is to allow customers to withdraw cash, check balances, and perform basic transactions without requiring a bank teller.
What distinguishes a 'brown label ATM' from a white label ATM?
Brown label ATM hardware is owned by a third party but operated under a bank's brand.
What is internet banking and how does it benefit retail customers?
Internet banking is an electronic delivery channel that allows customers to conduct financial transactions online via a bank's website, providing 24x7 convenience and reducing the need to visit a branch.
What is an Automated Teller Machine network and why is interoperability important?
Interconnected ATMs allowing customers of any bank to transact seamlessly.
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