Delivery Channels in Retail Banking
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Retail Banking and Wealth Management — JAIIB.
One-liners from this chapter
Free sample — 8 of 61 rapid-fire Q&A cards.
Branch Lay-Out & Ambience?
Arrangement of physical components for max effectiveness, internal communication, image-building, cost reduction
Total Automation?
Eliminates manual ledgers — supports real-time CBS
Single Window Concept?
Counters designed as desks to create one-to-one relationship with customer
Specialised Branches?
Corporate Branch, Agri-Finance Branch, Personal Banking / Retail Branch, Retail Asset Processing Centre (RAPC)
TAT Discipline?
Banks publish Turn-Around-Time for each retail loan product to enhance delivery effectiveness
Location — On-Site ATM / Off-Site ATM?
On-Site ATM: Inside or at the branch premises; Off-Site ATM: Away from the branch (malls, stations, markets)
Purpose — On-Site ATM / Off-Site ATM?
On-Site ATM: Cash withdrawal, remittance, balance enquiry at branch; Off-Site ATM: Convenience at busy public locations
Cash loading — On-Site ATM / Off-Site ATM?
On-Site ATM: Easier — branch cash; Off-Site ATM: Vendor / CIT (Cash-in-Transit) agency
PDF study notes
More chapters in Module C - Support Services - Marketing of Banking Services / Products
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