DELIVERY MODELS
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Retail Banking and Wealth Management — JAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is a 'delivery model' in the context of retail banking?
A delivery model refers to the channel or mechanism through which a bank delivers its products and services to customers, such as branches, ATMs, internet banking, or mobile banking.
What is a hub-and-spoke delivery model in retail banking?
Central hub branch serves smaller spoke branches nearby.
Which delivery channel is considered the traditional backbone of retail banking in India?
The brick-and-mortar branch network is considered the traditional backbone of retail banking, providing face-to-face interaction and full-service banking to customers.
What is a branchless banking model primarily designed to achieve?
Extend banking services to unbanked and underbanked populations.
What does the term 'branchless banking' refer to?
Branchless banking refers to the delivery of financial services outside conventional bank branches using channels like Business Correspondents, mobile banking, and internet banking, especially to reach unbanked populations.
What is a self-service banking model?
Banking services delivered through automated channels without staff.
What is the role of a Business Correspondent (BC) in banking delivery models?
A Business Correspondent is an agent appointed by a bank to provide banking services in areas without a branch, facilitating account opening, deposits, withdrawals, and remittances on behalf of the bank.
What is a third-party delivery model in banking?
Banks use external agents or partners to deliver financial services.
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