Performance Management
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 78 rapid-fire Q&A cards.
Define performance appraisal in banking context.
Formal review of employee's work output, behaviour, contribution over defined period for placement, promotion, rewards decisions.
Why is PMS critical for banking industry?
Links individual effort to strategy; ensures fair rewards; identifies development needs; builds talent pipeline for leadership roles.
Distinguish formal from informal appraisal systems.
Formal: structured, periodic, documented, mandatory in banks; Informal: subjective, undocumented, only in very small organisations.
State three primary objectives of performance appraisal per McGregor.
Maintain skills inventory; determine performance-linked increments; foster individual development through skill upgradation.
Name the six-step appraisal evaluation process.
Set standards → Communicate → Measure performance → Compare benchmarks → Provide feedback → Implement corrective measures.
What are performance standards in appraisal?
Quantitative (deposit growth, NPA%, audit score) and qualitative (customer behaviour, teamwork) definitions of 'good' for the role.
Explain the Essay/Free-Form appraisal method.
Unstructured, open-ended appraiser description of employee; subjective; used for top management where rigid formats inappropriate.
What is Straight Ranking method?
Oldest method; ranks employees in order of merit; drawback—difficult comparing employees with varying traits and roles.
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