Employees' Feedback and Reward System
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What does the 'SBI' feedback model stand for in the context of employee performance feedback?
SBI stands for Situation, Behaviour, Impact — it grounds feedback in a specific situation, describes observable behaviour, and explains the impact on the team or outcomes.
What does 'SBI' stand for in the SBI feedback model used in performance management?
Situation, Behaviour, Impact
Why is the SBI feedback model preferred over traditional vague feedback approaches?
The SBI model is preferred because it is objective and actionable, avoiding generalizations and focusing on specific, observable events that employees can understand and act upon.
In the SBI feedback model, what does the 'Situation' component require the feedback giver to describe?
The specific time and place (when/where) the observed behaviour occurred
What is the primary purpose of an employee feedback system in a banking organization?
The primary purpose is to improve employee performance and development by providing timely, specific, and constructive information about their work behaviour and its impact on organizational goals.
Why does the SBI feedback model avoid personality judgements?
To focus on observable facts, making feedback actionable and non-threatening
How does continuous feedback differ from traditional annual performance appraisals?
Continuous feedback is provided on an ongoing basis throughout the year, allowing for timely course corrections, whereas annual appraisals are retrospective and often too infrequent to drive real-time performance improvement.
What motivational theory predicts that employees compare their input-outcome ratio with that of referent others?
Equity Theory (by John Stacy Adams)
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