ORGANISATIONAL CHANGE
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is organisational change in the context of banking institutions?
Organisational change refers to the process by which a bank or financial institution alters its structure, strategies, operational methods, technologies, or culture to adapt to internal or external pressures.
What is incremental change in organisations as opposed to radical change?
Small, gradual adjustments made continuously over time.
What are the primary forces driving organisational change in banks today?
Primary forces include technological disruption (fintech, digital banking), regulatory reforms by RBI and Basel norms, competitive pressures, economic shifts, and changing customer expectations.
What is the concept of 'unfreezing' in Lewin's change model applied to banks?
Breaking old habits and preparing employees to accept new ways.
How does Kurt Lewin's Force Field Analysis apply to banking change management?
Lewin's model identifies driving forces (e.g., RBI mandates, digitisation) that push for change and restraining forces (e.g., employee resistance, legacy systems) that oppose it; effective change occurs when driving forces outweigh restraining forces.
What is the 'moving' stage in Kurt Lewin's three-stage change model?
Implementing new behaviours, processes, and structures in the organisation.
What are the three stages of Kurt Lewin's Change Model relevant to HR management?
Lewin's three stages are Unfreezing (preparing the organisation to accept change), Moving/Changing (implementing the new processes or structure), and Refreezing (stabilising the change into the culture and systems).
What does 'refreezing' mean in the context of organisational change?
Stabilising and institutionalising new changes as permanent norms.
Video classes for this chapter
More chapters in Module A - Human Resource Management
Master the full HRM syllabus
Every chapter of Human Resources Management (Elective) — videos, tests, notes and one-liner decks in one place.