ORGANISATIONAL BEHAVIOUR
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
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What is Organisational Behaviour (OB) and why is it important in banking?
OB is the study of how individuals and groups act within organisations. In banking, it helps managers understand employee motivation, team dynamics, and customer-facing behaviour to improve performance and service quality.
What is the 'Johari Window' model and how is it used in OB?
A self-awareness tool with four panes: open, blind, hidden, unknown.
Which three levels of analysis does Organisational Behaviour primarily operate at?
OB operates at the individual, group, and organisational (system) levels. Each level examines different factors — from personal attitudes and perception, to team cohesion, to overall culture and structure.
What is 'Span of Control' in organisational structure?
The number of subordinates a manager can effectively supervise.
What is the concept of 'perception' in OB and how does it affect managerial decisions in a bank?
Perception is the process by which individuals select, organise, and interpret sensory information to give meaning to their environment. Biased perception among bank managers can lead to poor appraisal, promotion, or credit decisions.
What is 'Classical Conditioning' as applied to organisational behaviour?
Learning through repeated association between stimulus and response.
What are the key components of an attitude according to OB theory?
Attitudes have three components: cognitive (beliefs/thoughts), affective (feelings/emotions), and behavioural (intention to act). In banks, employee attitudes toward compliance directly influence adherence to regulatory norms.
What is 'Operant Conditioning' in the context of employee behaviour?
Behaviour shaped by reinforcement or punishment consequences.
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