Abm Conflict Management and Negotiation
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 71 rapid-fire Q&A cards.
Define conflict in workplace context.
Disagreement or struggle between individuals, groups causing friction and potential productivity loss.
State Hocker and Wilmot's universal characteristic of conflict.
Conflict is universal, occurring between individuals, teams, departments, and nations everywhere.
How does conflict relate to scarce resources?
Limited budget, manpower, time, or promotions trigger competitive conflict between parties.
When is conflict NOT a sign of poor relationship?
Strong, healthy teams experience conflict; absence often signals disengagement and apathy.
What are positive outcomes of managed conflict?
Better decisions, increased creativity, stronger bonds, innovation, and organisational growth.
Define task conflict with banking example.
Disagreement on work details/goals; e.g., credit officers differing on loan-to-value ratios.
What is relationship conflict?
Personal disagreements unrelated to work; stems from temperament differences or past grievances.
Explain value conflict.
Arises from fundamental differences in culture, beliefs, values affecting work decisions.
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