CAIIB · ABM · Chapter 16

HRM and IT

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.

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Q

Define HRIS in banking context.

A

Integrated technology platform capturing, storing, processing and reporting all employee-related information.

Q

What is the primary business case for IT in HRM?

A

Eliminates duplication, enables evidence-based decisions, ensures statutory compliance and enriches employee profiles.

Q

Distinguish static vs dynamic data in HRIS.

A

Static data (bio-data, qualifications) entered once; dynamic data (leave, attendance, performance) updated regularly.

Q

Define Knowledge Management per Wilcox (1997).

A

Systematic process of creating, capturing, storing, distributing and applying organisational knowledge.

Q

Which two KM activities depend most on culture, not IT?

A

Creating and pulling knowledge rely on interpersonal interaction and organisational culture.

Q

Explain tacit vs explicit knowledge in banking.

A

Tacit: uncodifiable (dealer intuition); explicit: documented (policies, procedures, manuals).

Q

What is HR research's scope in HRIS-enabled banks?

A

Systematic investigation of recruitment, appraisal, training trends and workforce engagement pulse.

Q

Name five modern training delivery channels.

A

Interactive multimedia, video conferencing, computer simulation, VR/AR, mobile learning (m-learning).

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