Motivation, Morale and Job Satisfaction
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 89 rapid-fire Q&A cards.
Psychology — Primary Contribution to OB / Banking Application?
Primary Contribution to OB: Personality, perception, learning, attitudes, motivation, stress, individual decision-making; Banking Application: Selection tests, training, appraisal
Sociology — Primary Contribution to OB / Banking Application?
Primary Contribution to OB: Group dynamics, teams, communication, power, conflict, organisational culture; Banking Application: Branch teams, unions, IR
Anthropology — Primary Contribution to OB / Banking Application?
Primary Contribution to OB: Comparative cultures, values, cross-cultural attitudes; Banking Application: Hofstede dimensions, expatriate posting
Functional — Key Feature / Suited For / Behavioural Effect?
Key Feature: Group by speciality — finance, HR, marketing; Suited For: Stable, specialised work; Behavioural Effect: Deep skill, weak coordination
Divisional — Key Feature / Suited For / Behavioural Effect?
Key Feature: Self-contained SBUs under one corporate umbrella; Suited For: Multiple product lines / geographies; Behavioural Effect: Profit-centre mindset, duplication
Matrix — Key Feature / Suited For / Behavioural Effect?
Key Feature: Dual reporting — project + functional; Suited For: Highly skilled professionals on multiple projects; Behavioural Effect: Flexibility but role conflict
Organic (Flat) — Key Feature / Suited For / Behavioural Effect?
Key Feature: 1-2 management levels, decentralised, high participation; Suited For: Innovative / start-up settings; Behavioural Effect: Initiative, low formality
Mechanistic (Tall) — Key Feature / Suited For / Behavioural Effect?
Key Feature: Many levels, rigid rules, Weber's bureaucracy; Suited For: Stable, compliance-heavy work (PSU banks historically); Behavioural Effect: Predictability, slow decisions
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