ORGANISATION COMMUNICATION
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is organisational communication?
Organisational communication refers to the process by which information is transmitted and understood between members of an organisation to coordinate activities and achieve goals.
What is the primary purpose of organisational communication?
To coordinate activities and achieve organisational goals effectively.
What are the two main directions of formal communication in a bank?
Formal communication in a bank flows vertically (upward and downward) and horizontally (across departments at the same level).
What is the chain communication network in an organisation?
Information flows sequentially from one person to the next in a line.
What is downward communication in an organisation?
Downward communication flows from higher to lower levels of the hierarchy, such as managers issuing instructions, policies, or feedback to subordinates.
What is a 'Y' communication network?
A network combining chain and wheel features with a central coordinator.
What is upward communication in an organisation?
Upward communication flows from subordinates to superiors, carrying performance reports, grievances, suggestions, and feedback from lower levels to management.
What does the term 'encoding' mean in the communication process?
Converting a message into symbols, words, or gestures for transmission.
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