COMMUNICATION
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 65 rapid-fire Q&A cards.
What is the primary purpose of communication in an organizational context?
Communication in an organization serves to transmit information, ideas, instructions, and emotions between individuals or groups to coordinate activities and achieve organizational goals.
What is the 'channel' in the communication process model?
Medium through which a message is transmitted to receiver.
What are the two broad categories of communication channels in an organization?
Organizational communication channels are broadly classified as formal channels (official, structured paths like memos, reports, official meetings) and informal channels (grapevine, casual conversations).
What is meant by 'grapevine communication' and is it always harmful?
Informal network; not always harmful, can spread useful information.
What does 'downward communication' mean in an organizational hierarchy?
Downward communication flows from superiors to subordinates and is used to convey instructions, policies, job assignments, performance feedback, and organizational objectives.
What is the 'sender' in the communication process?
Person or entity who initiates and encodes the message.
What is 'upward communication' in the context of organizational behavior?
Upward communication flows from lower levels to higher levels of management, enabling employees to report problems, provide feedback, share suggestions, and inform superiors about work progress.
What is meant by 'formal communication' in an organization?
Official, structured communication following organizational hierarchy and channels.
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