Crisis management Business Ethics & Corporate Governance & CSR

Crisis management refers to the systematic process by which banks identify, assess, and respond to sudden adverse events—such as financial shocks, cyber attacks, or reputational damage—to minimise harm and restore normal operations quickly.

A structured plan to communicate with stakeholders during a crisis.

The Reserve Bank of India (RBI) issues guidelines on business continuity planning and crisis management through its circulars and master directions applicable to all scheduled commercial banks.

The critical initial period requiring immediate decisive crisis response.

A BCP aims to ensure that critical banking functions continue or are restored within defined timeframes during and after a crisis, thereby protecting stakeholders and maintaining financial system stability.

To coordinate and execute the bank's response to any crisis.

A crisis is characterised by its sudden onset, significant scale of impact, potential to threaten the bank's viability or reputation, and the need for top-management intervention, unlike routine problems handled at operational levels.

Measuring performance across economic, social, and environmental dimensions.