CAIIB · HRM · Chapter 24

Leading in a VUCA / BANI Scenario - New Approaches in Crisis Management

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.

1 practice test 79 one-liners 1 PDF note

Quick revision

One-liners from this chapter

Free sample — 8 of 79 rapid-fire Q&A cards.

Structure — Incident / Crisis?

Incident: Has structure — produced by identifiable, assessable risks; Crisis: Ill-structured, unpredictable

Response — Incident / Crisis?

Incident: Pre-prepared response in BCP works; Crisis: Genuinely creative response required; pre-prepared plans may be counter-productive

Scale — Incident / Crisis?

Incident: Contained; Crisis: Escalates beyond contingency-plan limits

Example (banking) — Incident / Crisis?

Incident: ATM cash-out, branch power failure; Crisis: Pan-India UPI outage, cyber heist, run on bank

Natural Crisis — Origin / Banking example?

Origin: Acts of nature; Banking example: 2018 Kerala floods stalling branch operations

Industrial Crisis — Origin / Banking example?

Origin: Organised industrial activity causing damage; Banking example: Yes Bank moratorium March 2020

Level 1 — A Clear-Enough Future — Nature / Tools / Strategy / Banking example?

Nature: A single forecast precise enough for strategy; Tools / Strategy: Standard kit — market research, Porter's Five Forces, value-chain analysis, DCF (Discounted Cash Flow); Banking example: Branch profitability forecast in a mature urban market

Level 2 — Alternate Futures — Nature / Tools / Strategy / Banking example?

Nature: A few discrete outcomes; probabilities can be assigned; Tools / Strategy: Scenario planning + decision-tree / decision-analysis with a separate valuation model per scenario; Banking example: RBI's interest-rate-cycle pivot — repo cut OR hold

Unlock all 79 one-liners

Self-quiz mode with hidden answers + printable deck.

Open the deck

Test yourself