CAIIB · HRM

ORGANISATIONAL CULTURE & CREATIVITY & Corporate sustainability & Green HRM

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.

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Q

What is organisational culture in the context of banking institutions?

A

Organisational culture refers to the shared values, beliefs, norms, and practices that shape employee behaviour and guide decision-making within a bank or financial institution.

Q

What is Edgar Schein's model of organisational culture levels?

A

Artifacts, espoused values, and underlying assumptions form three levels.

Q

How does a strong organisational culture benefit a bank?

A

A strong organisational culture improves employee alignment with institutional goals, reduces ethical lapses, enhances customer service consistency, and supports regulatory compliance.

Q

What does the term 'cultural web' refer to in organisational studies?

A

Interconnected elements that reinforce an organisation's culture and paradigm.

Q

What are the primary components of organisational culture identified by Schein?

A

Edgar Schein identified three levels: artifacts (visible structures and processes), espoused values (stated strategies and goals), and basic underlying assumptions (unconscious beliefs that drive behaviour).

Q

What is 'clan culture' in the competing values framework?

A

A collaborative, family-like culture emphasising teamwork and employee development.

Q

What is the role of leadership in shaping organisational culture in banks?

A

Leaders act as cultural architects by modelling desired behaviours, communicating vision, rewarding aligned conduct, and embedding values through policies and rituals.

Q

What is 'adhocracy culture' in the competing values framework?

A

A dynamic, entrepreneurial culture focused on innovation and risk-taking.

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