Conflict Management and negotiation
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 65 rapid-fire Q&A cards.
What is conflict in the context of organizational behavior?
Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. It arises from incompatible goals, differences in values, or competition for limited resources.
What is the difference between constructive and destructive conflict?
Constructive conflict improves outcomes; destructive conflict harms relationships.
What are the three views of conflict recognized in management theory?
The three views are the Traditional view (all conflict is harmful and must be avoided), the Human Relations view (conflict is a natural and inevitable outcome), and the Interactionist view (some conflict is necessary for a group to perform effectively).
What is the interactionist view of conflict?
Some conflict is necessary and beneficial for group performance.
What is functional conflict?
Functional conflict is constructive conflict that supports the goals of the group and improves its performance. It encourages creativity, problem-solving, and innovation within organizations.
What triggers inter-group conflict in organizations?
Limited resources, goal differences, and task interdependencies trigger it.
What is dysfunctional conflict?
Dysfunctional conflict is destructive conflict that hinders group performance, creates hostility, reduces cooperation, and diverts energy away from productive activities.
What is the traditional view of conflict in management?
Conflict is harmful and must be avoided in organizations.
Video classes for this chapter
More chapters in Module B - Human Resource Management
Master the full ABM syllabus
Every chapter of Advanced Bank Management — videos, tests, notes and one-liner decks in one place.