Human implications of organization
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 65 rapid-fire Q&A cards.
What does the term 'organizational behavior' refer to in the context of human implications of organization?
Organizational behavior refers to the study of how individuals and groups act within organizations, encompassing attitudes, perceptions, motivation, and interpersonal dynamics that affect performance and effectiveness.
What is 'job satisfaction' and why is it important for bank employees?
Positive feeling about one's job that boosts performance and retention.
How does organizational structure influence employee behavior in banks?
Organizational structure defines authority, responsibility, and communication channels, directly shaping employee roles, decision-making latitude, and inter-departmental coordination, which in turn affects motivation and productivity.
What is 'absenteeism' and how does it affect organizational productivity in banks?
Habitual absence from work that reduces output and disrupts operations.
What is the concept of 'role conflict' in an organizational setting?
Role conflict occurs when an employee faces incompatible demands from two or more roles simultaneously, such as a branch manager being expected to both meet sales targets and ensure strict compliance, leading to stress and reduced performance.
What is 'turnover' in organizational context and what are its human implications?
Rate at which employees leave an organization, causing knowledge loss and recruitment costs.
How does informal organization differ from formal organization in banks?
Formal organization is the officially designed structure with defined roles and authority, whereas informal organization consists of spontaneously formed social relationships and communication networks among employees that influence behavior beyond official channels.
What is 'morale' in an organizational setting and how is it measured?
Collective enthusiasm and confidence of employees toward organizational goals.
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