The Consumer Protection Act, 2019
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What is the primary objective of the Consumer Protection Act, 2019?
The Act aims to protect consumers from unfair trade practices, defective goods, and deficient services, and provides a speedy and simple redressal mechanism for consumer disputes.
Who can be a 'manufacturer' held liable under product liability provisions of the Consumer Protection Act, 2019?
Any person who manufactures, assembles, or labels a product.
When did the Consumer Protection Act, 2019 come into force?
The Consumer Protection Act, 2019 came into force on 20th July 2020, replacing the earlier Consumer Protection Act, 1986.
What is the appeal timeline from the National Commission to the Supreme Court under the Consumer Protection Act, 2019?
Within 30 days of the order.
How is a 'consumer' defined under the Consumer Protection Act, 2019?
A consumer is a person who buys goods or avails services for consideration, but does not include a person who obtains goods or services for resale or commercial purposes.
What minimum amount of pre-deposit is required to file an appeal before the National Commission?
50% of the amount awarded or Rs. 25,000, whichever is less.
Does the Consumer Protection Act, 2019 apply to banking services?
Yes, banking and financial services are covered under 'services' as defined in the Act, making banks liable for deficiency in service to their customers.
What does 'service' include under the Consumer Protection Act, 2019?
Banking, insurance, transport, housing, and other commercial services.
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