JAIIB · RBWM

Delivery Channels In Retail Banking

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Retail Banking and Wealth Management — JAIIB.

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What is a delivery channel in retail banking?

A delivery channel is any medium or platform through which a bank provides its products and services to customers, such as branches, ATMs, internet banking, and mobile banking.

What is a self-service banking terminal (SST) used for?

Automated transactions like passbook printing and cash deposit.

Which delivery channel allows customers to conduct banking transactions 24x7 without visiting a branch?

ATMs (Automated Teller Machines) allow customers to withdraw cash, check balances, and perform basic transactions round the clock without visiting a branch.

What is the role of NACH in digital banking delivery?

Automates bulk credit/debit for recurring payments and mandates.

What does the term 'branchless banking' refer to?

Branchless banking refers to the delivery of banking services outside conventional bank branches, using channels like mobile banking, business correspondents, ATMs, and internet banking.

What is a Bharat QR code in retail banking delivery?

Interoperable QR payment standard for card-based contactless transactions.

What is the role of a Business Correspondent (BC) in retail banking delivery?

A Business Correspondent is an agent appointed by a bank to provide banking services in areas lacking branches, enabling financial inclusion by accepting deposits, disbursing credit, and facilitating remittances on behalf of the bank.

What is the RuPay network's significance in ATM delivery?

India's domestic card network enabling low-cost ATM and POS transactions.

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