Employees feedback and reward system
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Advanced Bank Management — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is the primary purpose of an employee feedback system in banking organisations?
Employee feedback systems help identify performance gaps, align individual goals with organisational objectives, and improve employee engagement and productivity.
What is a continuous feedback model in modern banking HR practices?
Ongoing, real-time feedback replacing annual review cycles only.
What is a 360-degree feedback system?
A 360-degree feedback system collects performance input from multiple sources including superiors, peers, subordinates, and sometimes customers, providing a holistic view of an employee's competencies.
What is the critical incident method of performance appraisal?
Recording specific examples of exceptionally good or poor employee behaviour.
How does a reward system contribute to employee motivation in banks?
A well-designed reward system links compensation and recognition to performance outcomes, reinforcing desired behaviours and improving retention of high-performing employees.
What is the behaviourally anchored rating scale (BARS) in performance appraisal?
Rating scale linking performance levels to specific behavioural descriptions.
What is the difference between intrinsic and extrinsic rewards in the context of HR management?
Intrinsic rewards are internal satisfactions such as sense of achievement and growth, while extrinsic rewards are tangible benefits like salary increments, bonuses, and promotions offered by the organisation.
What is the strictness bias in employee performance ratings?
Rater consistently assigns lower scores than deserved to all employees.
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