ORGANISATIONAL CULTURE AND CREATIVITY
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What is organisational culture in the context of banking institutions?
Organisational culture refers to the shared values, beliefs, norms, and assumptions that govern how employees behave and interact within a bank or financial institution. It shapes the work environment, decision-making processes, and overall institutional identity.
What is the concept of 'values congruence' in organisational culture?
Alignment between individual values and organisational values.
How does Edgar Schein's model define the three levels of organisational culture?
Edgar Schein's model identifies three levels: artifacts (visible structures and processes), espoused values (stated strategies and goals), and underlying assumptions (unconscious beliefs that drive behaviour). In banking, this translates from dress codes and branding to deeply held beliefs about risk and customer service.
What is 'tacit knowledge' and how does it contribute to organisational culture?
Unspoken, experience-based knowledge shared informally among employees.
What is the role of organisational culture in a bank's risk management framework?
Organisational culture directly influences risk appetite and ethical conduct; a strong risk-aware culture ensures employees follow prudential norms and comply with RBI guidelines. Banks with weak culture often face governance failures such as mis-selling, fraud, or NPA underreporting.
What is 'cultural integration' during a bank merger or acquisition?
Process of blending two distinct organisational cultures into one cohesive culture.
What does the term 'culture of compliance' mean in Indian banking?
A culture of compliance means employees at all levels voluntarily adhere to regulatory requirements, internal policies, and ethical standards rather than merely responding to enforcement. RBI and SEBI have emphasised building this culture to reduce systemic risk in the banking sector.
What is 'intrapreneurship' and how does it encourage creativity in banks?
Employee-driven innovation within the existing organisational structure.
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