KNOWLEDGE MANAGMENT
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is Knowledge Management (KM) in the context of banking organizations?
Knowledge Management is the systematic process of capturing, organizing, sharing, and effectively using knowledge within an organization to enhance performance and achieve strategic goals.
What is 'Knowledge Codification' in the context of organizational KM?
Converting tacit knowledge into documented explicit form for reuse.
What are the two primary types of knowledge recognized in Knowledge Management?
The two primary types are explicit knowledge (documented, codifiable information like manuals and reports) and tacit knowledge (personal, experiential know-how residing in individuals' minds).
What is 'Combination' in Nonaka's SECI model of knowledge conversion?
Combining multiple explicit knowledge sources to create new explicit knowledge.
Who coined the concept of tacit knowledge that forms the basis of modern KM theory?
Michael Polanyi coined the concept of tacit knowledge, encapsulated in his famous phrase 'we know more than we can tell,' which underpins much of modern Knowledge Management theory.
What is 'Internalization' in the SECI model of knowledge management?
Converting explicit knowledge into tacit knowledge through practice and experience.
What is the SECI model in Knowledge Management?
The SECI model, developed by Nonaka and Takeuchi, describes four modes of knowledge conversion: Socialization, Externalization, Combination, and Internalization, explaining how tacit and explicit knowledge interact and expand.
What is a 'Knowledge Gap Analysis' in banking organizations?
Identifying the difference between existing knowledge and knowledge needed for goals.
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