CAIIB · HRM

KNOWLEDGE MANAGMENT

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.

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Q

What is Knowledge Management (KM) in the context of banking organizations?

A

Knowledge Management is the systematic process of capturing, organizing, sharing, and effectively using knowledge within an organization to enhance performance and achieve strategic goals.

Q

What is 'Knowledge Codification' in the context of organizational KM?

A

Converting tacit knowledge into documented explicit form for reuse.

Q

What are the two primary types of knowledge recognized in Knowledge Management?

A

The two primary types are explicit knowledge (documented, codifiable information like manuals and reports) and tacit knowledge (personal, experiential know-how residing in individuals' minds).

Q

What is 'Combination' in Nonaka's SECI model of knowledge conversion?

A

Combining multiple explicit knowledge sources to create new explicit knowledge.

Q

Who coined the concept of tacit knowledge that forms the basis of modern KM theory?

A

Michael Polanyi coined the concept of tacit knowledge, encapsulated in his famous phrase 'we know more than we can tell,' which underpins much of modern Knowledge Management theory.

Q

What is 'Internalization' in the SECI model of knowledge management?

A

Converting explicit knowledge into tacit knowledge through practice and experience.

Q

What is the SECI model in Knowledge Management?

A

The SECI model, developed by Nonaka and Takeuchi, describes four modes of knowledge conversion: Socialization, Externalization, Combination, and Internalization, explaining how tacit and explicit knowledge interact and expand.

Q

What is a 'Knowledge Gap Analysis' in banking organizations?

A

Identifying the difference between existing knowledge and knowledge needed for goals.

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