THE LEARNING PROCESS
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
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What distinguishes competitive advantage in banking that competitors cannot replicate?
Skills, attitudes, and learning capacity of workforce cannot be bought like products or ATMs.
Define the gap causing most change initiatives to fail in banks.
Culture and behaviour lag strategy by years; HR and Learning must close this gap.
Differentiate Installation from Realisation in change management.
Installation rolls out change; Realisation captures actual value from approved changes.
What comprises a workplace's Human Landscape?
Inert blocks (structures, tech, capital) bridged by human elements (perceptions, fears, values).
Why do people resist change in organisations?
People resist changes in social relationships at work, not technology itself.
What are the two opposing force sets in Lewin's Force Field Analysis?
Driving forces push change; Restraining forces resist change; equilibrium exists when equal.
Define learning in organisational context.
Acquisition of knowledge, skills, attitudes leading to measurable, relatively permanent behavioural change.
What three conditions must exist for behavioural change to qualify as learning?
Must involve behaviour change, exclude biological growth, and last long-term—not momentary.
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