CAIIB · HRM

EMPLOYEE MOTIVATION

Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.

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Q

What is motivation in the context of human resources management?

A

Motivation is the internal drive that energizes, directs, and sustains employee behaviour towards achieving organisational goals. It influences the intensity and persistence of effort put in by an employee.

Q

What is the primary purpose of motivation in an organisational setting?

A

To energise, direct, and sustain employee behaviour toward goals.

Q

Which psychologist proposed the Hierarchy of Needs theory relevant to employee motivation?

A

Abraham Maslow proposed the Hierarchy of Needs theory, which arranges human needs into five levels: physiological, safety, social, esteem, and self-actualisation, each motivating behaviour when unsatisfied.

Q

Which factor in Herzberg's theory includes salary, working conditions, and job security?

A

Hygiene factors (maintenance factors).

Q

What are the two categories of factors in Herzberg's Two-Factor Theory?

A

Herzberg identified Hygiene factors (e.g., salary, working conditions, job security) that prevent dissatisfaction, and Motivators (e.g., achievement, recognition, responsibility) that actively drive job satisfaction and motivation.

Q

What are the three needs identified in McClelland's Acquired Needs Theory?

A

Need for achievement, affiliation, and power.

Q

How does McGregor's Theory X characterise employees?

A

Theory X assumes employees are inherently lazy, dislike work, avoid responsibility, and must be controlled and coerced to achieve organisational objectives.

Q

What does 'valence' mean in Vroom's Expectancy Theory?

A

The value or desirability an individual places on a specific outcome.

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