Discipline, Misconduct and Domestic Enquiry
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 70 rapid-fire Q&A cards.
Define grievance per Keith Davis.
Any real or imagined feeling of personal injustice concerning employment relationship.
Name three source-buckets of grievances.
Management-oriented, Employee-oriented, Union-oriented (M-E-U triangle).
What causes management-oriented grievances?
Loosely-knit policies, supervisor attitudes, discrimination, union-affiliation bias.
List two effects of unattended grievances.
Industrial unrest, strikes, low morale, productivity drop, rival unions exploit vacuum.
What is a Grievance Redressal Procedure (GRP)?
Formal, time-bound, negotiated problem-solving framework resolving differences peacefully.
State Step 1 of Model Grievance Procedure (5-step).
Employee presents grievance verbally to designated officer; answer within 48 hours.
What is Step 3 in Model Grievance Procedure?
Request reference to Grievance Committee; recommendations within 7 days.
Which statute replaced Section 9C, ID Act 1982?
Section 4 of Industrial Relations Code, 2020 (operative 21 November 2025).
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