EMPLOYEE GRIEVANCE REDRESSAL AND DISCIPLINE
Chapter notes, video classes, MCQ practice tests and quick-revision one-liners for Human Resources Management (Elective) — CAIIB.
One-liners from this chapter
Free sample — 8 of 66 rapid-fire Q&A cards.
What is a grievance in the context of employee relations?
A grievance is any real or perceived dissatisfaction or discontent felt by an employee regarding their work, working conditions, or treatment, which they believe to be unfair or inequitable.
What is the IBA Model Grievance Procedure primarily designed to achieve?
Speedy and equitable resolution of employee grievances
What is the primary objective of a grievance redressal procedure in banks?
The primary objective is to provide a systematic, fair, and speedy mechanism to resolve employee complaints, thereby maintaining industrial harmony and preventing escalation of disputes.
Within how many days must a supervisor respond to a grievance at the first level?
Seven working days from receipt of grievance
What are the key features of an effective grievance handling procedure?
An effective procedure must be simple, speedy, clear, equitable, and should be known to all employees; it should also provide for appeal at successive levels if not resolved at lower levels.
What is the term for disciplinary action taken without a formal inquiry when an employee is caught red-handed?
Summary dismissal or dismissal on the spot
Under the Industrial Employment (Standing Orders) Act, what must be specified regarding grievances?
Certified standing orders must specify the means by which workers can seek redress of grievances against their employer, ensuring employees know the formal channel to follow.
What does the term 'locus standi' mean in the context of disciplinary proceedings?
The legal right of a party to appear in the inquiry
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